VIPpaws

Questions owners ask

How do I book?

Fill in the short trial form and it opens WhatsApp with your message already written. Erika reads it herself and replies, usually the same day, and the two of you sort a day that works.

Why does my dog need a trial first?

Erika looks after dogs in her own home, so she wants to meet every dog before a proper stay. The trial is a normal day, night or walk at the usual price, and afterwards she will tell you honestly whether she is the right fit for your dog.

What if the trial does not go well?

Erika will tell you why, kindly and plainly. Sometimes a dog needs a second short visit before she is sure. Either way you have only paid for the trial you actually had.

What does Erika need to know about my dog?

Before the first stay: their character around other dogs and people, what they eat and when, any medication, their vet, and up to date vaccination records. She will walk you through it when you meet.

How do I pay?

You settle up with Erika directly. She will tell you the total and how she would like to be paid when she confirms your dates.

What if I need to cancel or change a booking?

Message Erika as early as you can. The cancellation and refund rules are on the cancellation page, and the earlier you tell her, the easier it is for everyone.

Will I hear how my dog is doing?

Yes. Erika sends an update three times a day while your dog is with her: a photo and a line about what they have been up to.

Can I have two dogs?

Yes. Tell Erika about both when you message her and she will let you know whether she can take them together.

Something else? See the contact page.

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